Disclaimer
This website is designed to provide you with general information only and does not attempt to give you advice on any particular investment or to recommend any particular investment to you. If you have any doubt as to whether a particular investment is suitable for you, you should contact Kellands Cotswolds for advice.
Privacy Statement
We take our responsibilities for securing any information you provide to us extremely seriously. To support our current Data Protection procedures we have enhanced our systems further as an extension to our Treating Customers Fairly initiative and now provide our clients with this Privacy Statement (sometimes referred to as a Fair Processing Notice), which forms part of Kellands Cotswolds LLP Client Agreement.
The proper treatment of personal data is very important to successful transactions as well as ensuring customer satisfaction. Any personal data which we collect, record or use in any way, whether it is held on paper, on computer or other media will comply with the Data Protection Act 1998. We endorse and adhere to the Principles of Data Protection as set out in the Data Protection Act 1998. These 8 principles state that data will be:
· fairly and lawfully processed
· processed for limited purposes and not in any other way which would be incompatible with those purposes
· adequate, relevant and not excessive
· accurate and kept up to date
· not kept for longer than is necessary
· processed in line with the data subject's rights
· kept secure
· not transferred to a country which does not have adequate data protection laws
What information do we collect?
Kellands Cotswolds LLP may need to collect and use personal data in order to recommend, advise and transact your requests effectively. Details such as name, date of birth, address, and contact numbers are generally required as a minimum. However, in most cases and depending on the type and level of advice you require, we will require more detailed information, for example details of current status, circumstances, financial position, and health\medical records. All of this information will be obtained and noted on a client questionnaire or fact find.
If you believe information we have about you is incorrect or incomplete, please write to, or e-mail, us as soon as possible at the address given below. We will correct or update any information promptly.
What do we do with the information we collect?
The information will be held on computer and/or paper files, in accordance with the Data Protection Act 1998 and any subsequent amendments thereto. We hold this information for the following reasons:
· So we may assess your needs and make suitable advice and recommendations
· So we may monitor your situation and provide advice in the future
· Retain appropriate records
· For Auditing purposes and Compliance with our Regulator (The Financial Services Authority)
· Effective customer servicing
· Monitoring and administrative purposes
· Management information to measure quality and controls of business, whilst striving to improve customer service levels
· The Financial Services Authority rules state we must retain all records for a minimum of 5 years and sometimes indefinitely in certain circumstances.
With whom do we share this information?
We may need to share your information for the purposes of processing your application and ongoing administration of your investment, policy or mortgage. The organisations we may share information with include product providers, insurance companies, mortgage lenders, credit reference agencies, medical practitioners, joint policyholders/trustees, solicitor/accountant/conveyancer etc associated with your policy, auditors, compliance advisers, The Financial Services Authority, The Financial Ombudsman Service, The Financial Services Compensation Scheme, or other companies/organisations as required by Law.
Some third parties listed above may administer your information and provide services from centres in countries outside of Europe (such as India and the USA); these do not always have the same standard of data protection law as the UK. However they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Data Protection Act even when your personal information is processed outside Europe.
How and when we will communicate with you?
We may also use this information to contact you in the future. This may be to provide you with investment/policy reviews, ongoing advice and recommendations or other information, which we feel may be of benefit to you. We may communicate with you now and in the future by means of telephone, post, email or fax unless you specifically request us not to do so.
Corresponding with You and a Partner
Where you and your wife/husband/partner are both clients of Kellands Cotswolds LLP, we will usually correspond with you as one, i.e. in the same report, letter, valuation, etc. If now, or at any stage in the future, you want us to correspond separately please confirm in writing to our Compliance Office.
How to get copies of, or amend the information we have collected You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact our Compliance Officer at the address given below.
Withdrawing your Consent
Your consent to this information being held and/or shared, may be withdrawn at any time by contacting our Compliance Officer at the address given below.
Would you like to know more about The Data Protection Act 1998?
For more information on Data Protection please contact:
The Information Commissioner's Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF
Tel: 08456 306060 Fax: 01625 524510 Web: www.ico.gov.uk
Please address all correspondence relating to Data Protection Issues at Kellands Cotswolds LLP to:
The Compliance Officer
Kellands Cotswolds LLP
Waterloo House
The Waterloo
Cirencester
Gloucestershire GL7 2PY
Tel: 01285 649200 Fax: 01285 649210
Kellands Cotswolds
Waterloo House
The Waterloo
Cirencester
Gloucestershire
GL7 2PY
T: 01285 649200
F: 01285 649210